Privacy Policy

1. Introduction

cvmark ("we," "our," or "us") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our AI-powered resume building service ("Service"). Please read this Privacy Policy carefully. If you do not agree with the terms of this Privacy Policy, please do not access the Service.

2. Information We Collect

2.1 Personal Information

We may collect personal information that you provide directly to us, including:

• Name, email address, and contact information
• Account credentials and authentication information
• Professional information (work experience, education, skills)
• Resume content, cover letters, and other documents you create
• Payment information (processed securely through third-party payment processors)
• Communication preferences and feedback

2.2 Automatically Collected Information

We automatically collect certain information when you use our Service:

• Device information (IP address, browser type, operating system)
• Usage data (pages visited, features used, time spent)
• Log data (access times, error logs, performance data)
• Cookies and similar tracking technologies
• Location data (if you choose to provide it)

3. How We Use Your Information

We use the information we collect for various purposes, including:

• Providing and maintaining the Service
• Processing your account registration and authentication
• Generating AI-powered content for your resumes and cover letters
• Providing customer support and responding to inquiries
• Sending important service updates and notifications
• Processing payments and managing subscriptions
• Improving our Service and developing new features
• Analyzing usage patterns and optimizing performance
• Ensuring security and preventing fraud
• Complying with legal obligations

4. AI Processing and Data Usage

Our Service uses artificial intelligence to generate and optimize content. When you use our AI features:

• Your resume content may be processed by AI models to generate suggestions
• We may use anonymized data to improve our AI algorithms
• AI-generated content is based on patterns learned from training data
• We do not use your personal information to train third-party AI models
• You retain ownership of your original content

5. Information Sharing and Disclosure

We do not sell, trade, or rent your personal information to third parties. We may share your information in the following circumstances:

• Service Providers: With trusted third-party vendors who assist in operating our Service
• Legal Requirements: When required by law or to protect our rights
• Business Transfers: In connection with mergers, acquisitions, or asset sales
• Consent: When you have given explicit consent to share your information
• Safety: To protect the safety of users and the public

6. Data Security

We implement appropriate technical and organizational security measures to protect your personal information against unauthorized access, alteration, disclosure, or destruction. These measures include:

• Encryption of data in transit and at rest
• Regular security assessments and updates
• Access controls and authentication mechanisms
• Secure data centers and infrastructure
• Employee training on data protection practices
• Incident response and breach notification procedures

However, no method of transmission over the internet or electronic storage is 100% secure. While we strive to protect your personal information, we cannot guarantee absolute security.

7. Data Retention

We retain your personal information for as long as necessary to provide our Service and fulfill the purposes outlined in this Privacy Policy. Specifically:

• Account information is retained while your account is active
• Resume and document data is retained until you delete it or close your account
• Usage data may be retained for analytics and service improvement
• Legal and regulatory requirements may require longer retention periods
• You may request deletion of your data at any time

8. Your Rights and Choices

Depending on your location, you may have certain rights regarding your personal information:

• Access: Request access to your personal information
• Correction: Request correction of inaccurate information
• Deletion: Request deletion of your personal information
• Portability: Request transfer of your data to another service
• Restriction: Request limitation of processing
• Objection: Object to certain types of processing
• Withdrawal: Withdraw consent where processing is based on consent

To exercise these rights, please contact us using the information provided in the Contact section below.

9. Cookies and Tracking Technologies

We use cookies and similar tracking technologies to enhance your experience and provide essential functionality. Our cookie usage includes:

9.1 Essential Cookies (Required)

These cookies are necessary for the Service to function properly and cannot be disabled:

• Authentication Cookies: Maintain your login session and security
• Payment Cookies: Process payments securely through Stripe
• Security Cookies: Protect against fraud and unauthorized access
• Functional Cookies: Remember your preferences and settings

9.2 Analytics Cookies (Optional)

These cookies help us understand how you use our Service:

• Track page views and user interactions
• Analyze website performance and usage patterns
• Improve our Service based on user behavior
• Measure the effectiveness of our features

9.3 Cookie Management

You can control cookies through:

• Our cookie consent banner when you first visit
• Your browser settings to block or delete cookies
• Contacting us to update your preferences

Note: Disabling essential cookies will prevent you from using our Service, as they are required for authentication, payments, and core functionality.

10. Third-Party Services

Our Service may integrate with third-party services and platforms. These services have their own privacy policies, and we encourage you to review them. We are not responsible for the privacy practices of third-party services.

Common third-party integrations include:

• Payment processors (Stripe, PayPal)
• Authentication providers (Google, Microsoft)
• Analytics services (Google Analytics)
• Cloud storage providers
• Email service providers

11. International Data Transfers

Your information may be transferred to and processed in countries other than your own. We ensure that such transfers comply with applicable data protection laws and implement appropriate safeguards to protect your information.

12. Children's Privacy

Our Service is not intended for children under 13 years of age. We do not knowingly collect personal information from children under 13. If you are a parent or guardian and believe your child has provided us with personal information, please contact us immediately.

13. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. We will notify you of any material changes by:

• Posting the updated Privacy Policy on our website
• Sending an email notification to registered users
• Displaying a notice within the Service

Your continued use of the Service after any changes constitutes acceptance of the updated Privacy Policy.

14. Contact Information

If you have any questions about this Privacy Policy or our data practices, please contact us:

15. Regional Privacy Rights

15.1 European Union (GDPR)

If you are located in the European Union, you have additional rights under the General Data Protection Regulation (GDPR), including the right to lodge a complaint with a supervisory authority.

15.2 California (CCPA)

If you are a California resident, you have specific rights under the California Consumer Privacy Act (CCPA), including the right to know what personal information is collected and the right to opt-out of the sale of personal information.